Our Policies

• What time is check in/check out?Check in time is 4pm. Check out time is 10am
• What is included in the rate?Linens, bath towels, fully furnished kitchens, in room washer and dryer, private gear storage, parking, cable tv, high-speed wireless internet, kite launching & landing at REAL’s private kite launch site, access to the REAL Rental Shop, Lesson Center and Flagship Store, and on-site restaurant and bar.
• Premium services availableProvisioning packages, housekeeping services and baby cribs.
• What payment methods do you accept?Charges for Watermen’s Retreat and Watermen’s Hideout will be processed by Flying R Inc. We accept Master Card, Visa, American Express and Discover.
• When do you charge for the booking?Reservations will be charged at the time of booking.
• Travel InsuranceTravel Insurance will be not be included in a reservation unless requested. Please check this site for insurances that are available through Watermen’s Retreat: Rental Guardian Insurance policies can be obtained at booking http://mywatermens.rentalguardian.com/available-products.html
• Do you charge tax on bookings?12.75% tax is applied to all reservations. Rates and minimum night requirements are subject to change.
• What is your cancellation policy?100% refund if cancelled at least 60 days before arrival date. 50% refund if cancelled at least 30 days before arrival date. Cancellation fee of $100 will be applied to refunded reservations.
• What is your pet policy?Pets are permitted in our all of our Cottages and Cabanas with a pet fee of $175. Pets are not permitted in any of our suites or penthouses.