WATERMEN’S RETREAT FAQ
What time is check in/check out?
Check in is available any time after 5pm. Check out time is 10am.
Where do I pick up my keys?
You can pick up your keys at the Watermen’s Retreat welcome desk located at REAL Watersports in Waves, NC.
What time does your office open and close for checking in and checking out?
The Watermen’s Retreat welcome desk is staffed 9am to 6pm. If you arrive after hours, instructions are provided within an email you received at the time of booking. You will also receive a text with late check in procedures if you have not arrived by 6pm.
What is included in the rate?
Fully furnished rooms with made beds and bath towels, fully equipped kitchens, in room washer/dryer, secure gear storage, parking, cable tv, high-speed Wi-Fi internet, private kite launch access at REAL Watersports.
What payment methods do you accept?
Charges for all Watermen's Retreat properties will be processed by Flying R Inc. We accept Visa, Mastercard, American Express and Discover.
When do you charge for the reservation?
Reservations will be charged in full at the time of booking.
Do you charge tax on the reservations?
12.75% tax is applied to all reservations.
Do you include Travel Insurance on your bookings?
Travel Insurance may be obtained at the time of booking but will not be included in a reservation unless requested. Exclusions and limitations may apply.
Please check this site for insurances that are available through Watermen’s Retreat/Flying R.
Watermen’s Retreat/Flying R, through InsureStays via RentalGuardian is pleased to offer Travel Protection. Travel Protection is an important way to protect your vacation investment against unforeseen circumstances that may occur before or during your scheduled trip.
As per the North Carolina Vacation Rental Act, if the insurance is waived, neither the owner nor Watermen’s Retreat/Flying R is liable for refunds.
Contact us for more specific information regarding travel insurance.
What is your cancellation policy?
If you cancel on or before 60 days prior to arrival, we will refund 100% of your money minus the cancellation fee.
If you cancel on or before 30 days prior to arrival, we will refund 50% of your money minus the cancellation fee.
If you cancel 29 or fewer days prior to arrival, there will be no refund.
Cancellation fee of $150 will be applied to refunded reservations.
Do you allow pets?
Dogs (max 2) are permitted in our cottage and cabanas with a non- refundable pet fee of $175 and a signed waiver. Pets are not permitted in any of our suites or penthouses.